STAR CARE
The best personalised support for companies who use BigCommerce and WordPress.
Focus less on your website and more on your business. Enjoy the peace of mind you get when your company uses Epic’s Star Care.
Focus less on your website
and more on your business
If your company uses BigCommerce or WordPress and would like a higher level of support, we can help. A Star Care support plan isn’t just about being able to answer questions and fix bugs.
On a Star Care support plan you will have access to your own website experts. Our experts can help with everyday website questions, creating new graphic art, website training as well as someone who can guide you, walk you through new features and fix up any minor issues with your online business.
BigCommerce + Star Care = Peace of Mind
Epic’s Star Care offers better BigCommerce support and website care.
Star Care
Plus
$89 /month
Plus
$89 /month
Best for Small Businesses
Team of experienced BigCommerce Experts at your fingertips
Unlimited email support with replies within 8 work-day hours. Support includes BigCommerce website help, graphic and content updates the client provides, help with adding new BigCommerce features and website plugin setup and installation help.
BigCommerce Training - Up to 1 hours of training over phone or online each month
Online marketing and eCommerce consulting Session - One 30-minute marketing consulting session a month
Point of Sale Integration*
(Up to 300 orders a month)
X
X
X
X
X
Star Care
Pro
$149 /month
Pro
$149 /month
MOST POPULAR
Team of experienced BigCommerce Experts at your fingertips
Unlimited email and phone support with replies within 4 work-day hours. Support includes BigCommerce website help, graphic and content updates the client provides, help with adding new BigCommerce features and website plugin setup and installation help.
BigCommerce Training - Up to 2 hours of training over phone or online each month
Online marketing and eCommerce consulting Session - One 30-minute marketing consulting session a month
Point of Sale Integration*
(301 to 1000 orders each month)
1 Cornerstone theme update per year (Epic will merge your website's custom code with the latest BigCommerce code)
Custom graphic art for website, email, social media - 1 digital image a month.
Custom website development and design discount - 10% Discount on the set up and the monthly recurring pricing
Epic online marketing services discount (SEO, Social Media, and Email) - 10% Discount on the set up and the monthly recurring pricing
X
Star Care
Premium
$299 /month
Premium
$299 /month
BEST FOR MEDIUM BUSINESSES
Team of experienced BigCommerce Experts at your fingertips
Unlimited email and phone support with replies within 2 work-day hours. Support includes BigCommerce website help, graphic and content updates the client provides, help with adding new BigCommerce features and website plugin setup and installation help.
BigCommerce Training - Up to 3 hours of training over phone or online each month
Online marketing and eCommerce consulting Session - One 30-minute marketing consulting session a month
Point of Sale Integration*
(1000 to 3000 orders each month)
1 Cornerstone theme update per year (Epic will merge your website's custom code with the latest BigCommerce code)
Custom graphic art for website, email, social media - 2 digital images a month.
Custom website development and design discount - 10% Discount on the set up and the monthly recurring pricing
Epic online marketing services discount (SEO, Social Media, and Email) - 10% Discount on the set up and the monthly recurring pricing
Custom website design, content updates, and creation - 2 hours of a month.
Star Care
Enterprise
$399 /month
Enterprise
$399 /month
BEST FOR LARGE BUSINESSES
Team of experienced BigCommerce Experts at your fingertips
Unlimited email and phone support with replies within 1 work-day hours. Support includes BigCommerce website help, graphic and content updates the client provides, help with adding new BigCommerce features and website plugin setup and installation help.
BigCommerce Training - Up to 4 hours of training over phone or online each month
Online marketing and eCommerce consulting Session - One 1 hour marketing consulting session a month
Point of Sale Integration*
(Over 3000 to 7000 orders each month)
Anything over 7000 orders a month the price is increaed to $499 a month1 Cornerstone theme update per year (Epic will merge your website's custom code with the latest BigCommerce code)
Custom graphic art for website, email, social media - 3 digital images a month.
Custom website development and design discount - 15% Discount on the set up and the monthly recurring pricing
Epic online marketing services discount (SEO, Social Media, and Email) - 15% Discount on the set up and the monthly recurring pricing
Custom website design, content updates, and creation - 4 hours of a month.
WordPress + Star Care = Peace of Mind
Epic’s Star Care offers better WordPress support and website care.
Star Care
Plus
$69 /month
Plus
$69 /month
Best for Small Businesses
Team of experienced WordPress Experts at your fingertips
Unlimited email support with replies within 8 work-day hours. Support includes WordPress website help, graphic and content updates the client provides, help with adding new WordPress features and website plugin setup and installation help.
WordPress Training - Up to 1 hours of training over phone or online each month
Online marketing and eCommerce consulting Session - One 30-minute marketing consulting session a month
X
X
X
X
Star Care
Pro
$89 /month
Pro
$89 /month
MOST POPULAR
Team of experienced BigCommerce Experts at your fingertips
Unlimited email and phone support with replies within 4 work-day hours. Support includes WordPress website help, graphic and content updates the client provides, help with adding new WordPress features and website plugin setup and installation help.
WordPress Training - Up to 2 hours of training over phone or online each month
Online marketing and eCommerce consulting Session - One 30-minute marketing consulting session a month
Custom graphic art for website, email, social media - 1 digital image a month.
Custom website development and design discount - 10% Discount on the set up and the monthly recurring pricing
Epic online marketing services discount (SEO, Social Media, and Email) - 10% Discount on the set up and the monthly recurring pricing
X
Star Care
Premium
$149 /month
Premium
$149 /month
Best for Medium Businesses
Team of experienced WordPress Experts at your fingertips
Unlimited email and phone support with replies within 2 work-day hours. Support includes WordPress website help, graphic and content updates the client provides, help with adding new WordPress features and website plugin setup and installation help.
WordPress Training - Up to 3 hours of training over phone or online each month
Online marketing and eCommerce consulting Session - One 30-minute marketing consulting session a month
Custom graphic art for website, email, social media - 2 digital images a month.
Custom website development and design discount - 10% Discount on the set up and the monthly recurring pricing
Epic online marketing services discount (SEO, Social Media, and Email) - 10% Discount on the set up and the monthly recurring pricingh
Custom website design, content updates, and creation - 2 hours of a month.
Star Care
Enterprise
$199 /month
Enterprise
$199 /month
Best for Large Businesses
Team of experienced WordPress Experts at your fingertips
Unlimited email and phone support with replies within 1 work-day hours. Support includes WordPress website help, graphic and content updates the client provides, help with adding new WordPress features and website plugin setup and installation help.
WordPress Training - Up to 4 hours of training over phone or online each month
Online marketing and eCommerce consulting Session - One 1 hour marketing consulting session a month
Custom graphic art for website, email, social media - 3 digital images a month.
Custom website development and design discount - 15% Discount on the set up and the monthly recurring pricing
Epic online marketing services discount (SEO, Social Media, and Email) - 15% Discount on the set up and the monthly recurring pricing
Custom website design, content updates, and creation - 4 hours of a month.
Epic has been a great partner and has been very professional and we can count on productive open communication from them.
Epic's team is the best! We use them for website, social media, email campaigns and paid ads. They are easy to work with, responsive and they help take work off my plate so I can spend more time on growing my business.
Excellent business. I've had the opportunity to work with many different agencies and epicShops without a doubt has been one of the greatest. If you're looking for a company that will work and your business and help you grow, epicShops is your place to go.
Epic has been very easy to work with. Brandon and his crew are top notch when it comes to customer service. I've been very pleased with their professionalism, transparency and accountability. I'm happy to have them in my corner. Steve
I left a message asking for assistance as a new client, and I received a call promptly from the owner. I was wonderfully surprised by the speed, courtesy and flexibility in assisting us with a project that has a tight deadline and going above and beyond to partner with us in getting it completed on time. Looking forward to a long-term fruitful engagement with Epic.
The whole Epic team has been amazing from start to finish-- professional, creative, attentive, and knowledgeable. They helped us completely transform our website. Brandon, Rine, and Alex were fabulous to work with! We would recommend them for any website project you have.
Our not-for-profit organization worked with EPIC to create a brand new website with a whole new look and feel. Brandon and his team went above and beyond to create a beautiful website! We couldn't be happier with the results and would highly recommend their services!
We worked with Brandon and his crew on a project over several months. They were always easy to deal with, attentive to our vision while making helpful suggestions and responsive to our need to get all the details correct in our complex products. I recommend them wholeheartedly for your next project.
We recently had a query with EPIC for their template that has been used on our website with BigCommerce and were delighted to receive exceptional client support from Al Mendez. Very happy with the response time as well as the professional approach in solving our issue. Thank you EPIC!
Have contacted support several times - Al Mendez went beyond the 'extra mile to provide assistance ! Response were fast an 'on the money' !
Purchased a theme for our store on BigCommerce. We had a few hiccups implementing elements from our old theme to the new one and the support team resolved everything with multiple emails and even video support. One of the best customer support experiences I’ve had from a tech company. Very happy customer!
Thanks for the support of your Big Commerce theme. Epic was very helpful and responsive and I would highly recommend.Jennifer
Great customer service and very responsive.
Thank you, Al, for such good service.
If you have any experience with Shopify or Bigcommerce, you know the struggle to find the perfect theme to match the vision you have for your users experience and overall design/layout of your store, that is unless you have a budget for custom developers.After years of experience building on Shopify and Bigcommerce, i can confidently state that the themes and apps from Epic not only provide what i wanted down to the smallest detail, it went way beyond with even more subtle design elements that dropped my jaw. You will get more than what you pay for and the support is instant via email. The solutions provided to support tickets are valid and work first try within about 2 minutes of my ticket being created.The company is based in Oregon, not Asia.The themes are supported by Bigcommerce and Shopify.Support is the best in the business.Help Documentation is on point and straight forward.Apps and themes are well thought out solutions that don't leave you wanting more or feeling like you are settling.
Al, my Client Support Manager was very professional and responsive on a few tough issues with which we were dealing. His was able to help us and solve our issues. I highly recommend Epic Websites and Marketing!
Fantastic support. Hand holding until it was right. I am sold. You'll be super happy with their support.
This outstanding and professional company is tops on my list of the companies I have worked with in my five years with Dental Staffing. Friendly, knowledgeable, courteous and so willing to help me move my company forward. I'd highly recommend Epic!!
Great themes for Big Commerce and terrific customer service. I had some issues with the initial installation and they were quick to respond and help me. Would highly recommend.
Our marketing consult experience with Epic was productive and beneficial. Tapping into Brandon's experience in marketing will definitely inform decisions we make going forward relating to home page structure, visual indicators to encourage conversions. call to action buttons etc. For any looking to speed up their learning curve on optimizing the conversion potential of their web site, would highly recommend Epic.
Frequently
asked questions
01
Does Star Care have a monthly or yearly contract?
No. We’re confident that you’ll love Star Care, you can cancel at any time, no questions asked.
02
Do you do live in person trainings?
We do not. We offer training online or over the phone.
03
What kind of online Marketing services do you offer?
SEO, SEM/PPC, Social, and Email. You can see more information here: [CLICK].
04
I don’t see my Point of Sale on your list, can Epic integration our POS with our website?
We can. First you’ll want to check to make sure your POS doesn’t already have a BigCommerce integration. Then make sure your POS allows a BigCommerce integration via an API. If you want to move forward on this, contact us and we’ll look into it and send you a quote. Usually, these types of integrations are anywhere from $3,000 to $7,000.
05
What payments do you accept?
Here are the payment types we accept: Paypal, Visa, MasterCard, Discover, and American Express.
06
Do you offer discounts for multiple sites?
We sure do, contact us and we’ll create a custom service level agreement for your company.
07
Do you help set up payment gateways, taxes, and shipping?
We sure do!
08
I want to make a small design change, does Star Care help with that?
Yes we can help with that, we’re master BigCommerce designers.
09
Do you offer help with store configuration and web app set up?
We’ve been working with BigCommerce as partners since 2010, we know it like the back of our hand. So yeah, we can help with this, no problem!
