The best personalised support for companies who use BigCommerce and WordPress.
Focus less on your website and more on your business. Enjoy the peace of mind you get when your company uses Epic’s Star Care.
Focus less on your website
and more on your business
If your company uses BigCommerce or WordPress and would like a higher level of support, we can help. A Star Care support plan isn’t just about being able to answer questions and fix bugs.
On a Star Care support plan you will have access to your own website experts. Our experts can help with everyday website questions, creating new graphic art, website training as well as someone who can guide you, walk you through new features and fix up any minor issues with your online business.
BigCommerce + Star Care = Peace of Mind
Epic’s Star Care offers better BigCommerce support and website care.
(Up to 300 orders a month)
(301 to 1000 orders each month)
(1000 to 3000 orders each month)
(Over 3000 to 7000 orders each month)Anything over 7000 orders a month the price is increaed to $499 a month
WordPress + Star Care = Peace of Mind
Epic’s Star Care offers better WordPress support and website care.
Does Star Care have a monthly or yearly contract?
No. We’re confident that you’ll love Star Care, you can cancel at any time, no questions asked.
Do you do live in person trainings?
We do not. We offer training online or over the phone.
What kind of online Marketing services do you offer?
SEO, SEM/PPC, Social, and Email. You can see more information here: [CLICK].
I don’t see my Point of Sale on your list, can Epic integration our POS with our website?
We can. First you’ll want to check to make sure your POS doesn’t already have a BigCommerce integration. Then make sure your POS allows a BigCommerce integration via an API. If you want to move forward on this, contact us and we’ll look into it and send you a quote. Usually, these types of integrations are anywhere from $3,000 to $7,000.
What payments do you accept?
Here are the payment types we accept: Paypal, Visa, MasterCard, Discover, and American Express.
Do you offer discounts for multiple sites?
We sure do, contact us and we’ll create a custom service level agreement for your company.
Do you help set up payment gateways, taxes, and shipping?
We sure do!
I want to make a small design change, does Star Care help with that?
Yes we can help with that, we’re master BigCommerce designers.
Do you offer help with store configuration and web app set up?
We’ve been working with BigCommerce as partners since 2010, we know it like the back of our hand. So yeah, we can help with this, no problem!