This section covers the initial setup of your goLoyalty Rewards.

1.1. Navigating to goLoyalty Rewards #

1. After logging in to epicApps, from the store dashboard, on the left sidebar panel, click on the Apps → Website Marketing → goLoyalty → Rewards
   
2. You’ll land on the App Overview page.

Note: The App Overview introduces what goLoyalty is, why it’s useful, and how it can drive sales. You’ll also see a Get Support section, which simply points you to the Help button that’s available on every page. Feel free to review this information for context, or continue straight to setting up your first pop card.

3. To begin, click Rewards from the left sidebar panel.

1.2. How to Set Up Reward Amounts #

Choosing Between Basic and Advanced Setup #

When setting up rewards, you can choose between two options:

• Basic: Use a single fixed reward rate for all purchases (e.g., 1¢ per $1).
• Advanced: Create multiple tiers with custom reward percentages and optionally set a maximum limit on how much a customer can earn per tier (e.g., 10% back for $1–$500, 15% for $501–$1500, with a max limit of $150).

To switch between Basic and Advanced Setup:

• On the Rewards submenu, choose either Basic or Advanced by selecting the radio button next to your preferred setup.
• Each mode saves your settings separately, so you can switch back and forth without losing progress.
• The selected option will be highlighted.

How to Set Up Rewards in Basic #

1. On the Rewards submenu, select Basic.
2. Enter how many cents to give back per $1 spent.
   • Example: Enter 1 to give 1¢ per $1 (that’s 1% back)
   • Example: Enter 10 to give 10¢ per $1 (that’s 10% back).
3. Click Save.
   

Best For: Stores with a simple 1-size-fits-all loyalty plan.

How to Set Up Rewards in Advanced #

1. On the Rewards submenu, select Advanced.
2. You’ll see a table of reward tiers.
3. Click Add New to create a reward tier.
4. Fill in the fields:
   • Rewards Name (e.g., “Silver Tier”)
   • Min Amount (e.g., $10)
   • Max Amount (e.g., $100)
   • Reward % (e.g., 2%)
     
5. (Optional) Maximum Limit – set the maximum store credit customers can receive for this tier.

• Tick the checkbox labeled:
  “Check to set a limit on how much you want this reward to give back.”
• This will reveal a new field: Set the max amount of money you will give back at this reward level.
  • Enter the amount (e.g., $50).
  • This cap ensures that even if customers spend a large amount, they will only receive up to the set maximum reward credit.

6. Avoid overlapping tiers.
   • Example: If one tier ends at $100, start the next tier at $101.
7. Click Save.

‼️Important: Overlapping ranges may cause incorrect reward calculation or system errors. Keep them distinct.

How to Edit a Reward Level  #

1. In the Rewards submenu, ensure Advanced is selected. You’ll see a table listing your added reward levels.
2. Find the reward level you want to update, then click the Edit button beside it.
3. Make the necessary changes in the form fields.
4. Click Update to apply your changes.
5. Your changes will take effect immediately after saving.

How to Delete a Reward Level #

1. Go to the Rewards submenu and select Advanced, locate the reward tier you want to remove.
2. Click the Delete button next to the reward level you want to remove.

The system deletes the reward level immediately.

Warning: Deletion is instant and cannot be undone. Double-check before clicking Delete.