Star Care
The best personalised support for companies who use WordPress.
Focus less on your website and more on your business. Enjoy the peace of mind you get when your company uses Epic’s Star Care.
Focus Less on Your Website and More on Your Business
If your company uses WordPress and would like a higher level of support, we can help. A Star Care support plan isn’t just about being able to answer questions and fix bugs.
On a Star Care support plan you will have access to your own website experts. Our experts can help with everyday website questions, creating new graphic art, website training as well as someone who can guide you, walk you through new features and fix up any minor issues with your online business.
WordPress + Star Care = Peace of Mind
Epic’s Star Care offers better WordPress support and website care.
Star Care
Plus
Best for Small Businesses
Team of experienced WordPress Experts at your fingertips
Unlimited email support with responses within 8 work-day hours
WordPress website help and ongoing support
Graphic/content updates provided by you, plus plugin setup and feature additions
WordPress Training – Up to 1 hours of training over phone or online each month
Online marketing and eCommerce consulting Session – One 30-minute marketing consulting session a month
Star Care
Pro
Most Popular
Team of experienced WordPress Experts at your fingertips
Unlimited email and phone support with responses within 4 work-day hours
WordPress website help and ongoing support
Graphic/content updates provided by you, plus plugin setup and feature additions
WordPress Training – Up to 2 hours of training over phone or online each month
Online marketing and eCommerce consulting Session – One 30-minute marketing consulting session a month
Custom graphic art for website, email, social media – 1 digital image a month.
Star Care
Premium
Best for Medium Businesses
Team of experienced WordPress Experts at your fingertips
Unlimited email and phone support with responses within 2 work-day hours
WordPress website help and ongoing support
Graphic/content updates provided by you, plus plugin setup and feature additions
WordPress Training – Up to 3 hours of training over phone or online each month
Online marketing and eCommerce consulting Session – One 30-minute marketing consulting session a month
Custom graphic art for website, email, social media – 2 digital images a month.
Custom website design, content updates, and creation – 2 hours of a month.
Star Care
enterprise
Best for Medium Businesses
Team of experienced WordPress Experts at your fingertips
Unlimited email and phone support with responses within 1 work-day hour
WordPress website help and ongoing support
Graphic/content updates provided by you, plus plugin setup and feature additions
WordPress Training – Up to 4 hours of training over phone or online each month
Online marketing and eCommerce consulting Session – One 1 hour marketing consulting session a month
Custom graphic art for website, email, social media – 4 digital images a month.
Custom website design, content updates, and creation – 4 hours of a month.
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Frequently Asked Questions
If your company uses BigCommerce or WordPress and would like a higher level of support, we can help. A Star Care support plan isn’t just about being able to answer questions and fix bugs. On a Star Care support plan you will have access to your own website experts. Our experts can help with everyday website questions, creating new graphic art, website training as well as someone who can guide you, walk you through new features and fix up any minor issues with your online business.