Star Care
The best personalised support for companies who use BigCommerce and WordPress.
Focus less on your website and more on your business. Enjoy the peace of mind you get when your company uses Epic’s Star Care.
Focus Less on Your Website and More on Your Business
If your company uses BigCommerce or WordPress and would like a higher level of support, we can help. A Star Care support plan isn’t just about being able to answer questions and fix bugs.
On a Star Care support plan you will have access to your own website experts. Our experts can help with everyday website questions, creating new graphic art, website training as well as someone who can guide you, walk you through new features and fix up any minor issues with your online business.
WordPress + Star Care = Peace of Mind
Epic’s Star Care offers better WordPress support and website care.
Star Care
Plus
Best for Small Businesses
Team of experienced WordPress Experts at your fingertips
Unlimited email support with replies within 8 work-day hours. Support includes WordPress website help, graphic and content updates the client provides, help with adding new WordPress features and website plugin setup and installation help.
WordPress Training – Up to 1 hours of training over phone or online each month
Online marketing and eCommerce consulting Session – One 30-minute marketing consulting session a month
Custom graphic art for website, email, social media
Custom website design, content updates, and creation
Star Care
Pro
Most Popular
Team of experienced WordPress Experts at your fingertips
Unlimited email and phone support with replies within 4 work-day hours. Support includes WordPress website help, graphic and content updates the client provides, help with adding new WordPress features and website plugin setup and installation help.
WordPress Training – Up to 2 hours of training over phone or online each month
Online marketing and eCommerce consulting Session – One 30-minute marketing consulting session a month
Custom graphic art for website, email, social media – 1 digital image a month.
Custom website design, content updates, and creation
Star Care
Premium
Best for Medium Businesses
Team of experienced WordPress Experts at your fingertips
Unlimited email and phone support with replies within 2 work-day hours. Support includes WordPress website help, graphic and content updates the client provides, help with adding new WordPress features and website plugin setup and installation help.
WordPress Training – Up to 3 hours of training over phone or online each month
Online marketing and eCommerce consulting Session – One 30-minute marketing consulting session a month
Custom graphic art for website, email, social media – 2 digital images a month.
Custom website design, content updates, and creation – 2 hours of a month.
Star Care
enterprise
Best for Medium Businesses
Team of experienced WordPress Experts at your fingertips
Unlimited email and phone support with replies within 1 work-day hours. Support includes WordPress website help, graphic and content updates the client provides, help with adding new WordPress features and website plugin setup and installation help.
WordPress Training – Up to 4 hours of training over phone or online each month
Online marketing and eCommerce consulting Session – One 1 hour marketing consulting session a month
Custom graphic art for website, email, social media – 4 digital images a month.
Custom website design, content updates, and creation – 4 hours of a month.
Bundle & Save with epicComplete
BigCommerce + Star Care = Peace of Mind
Epic’s Star Care offers better BigCommerce support and website care.
Star Care
PLUS
Best for Small Businesses
Team of experienced BigCommerce Experts at your fingertips
Unlimited email support with replies within 8 work-day hours. Support includes BigCommerce website help, graphic and content updates the client provides, help with adding new BigCommerce features and website plugin setup and installation help.
BigCommerce Training – Up to 1 hour of training over phone or online each month
Online marketing and eCommerce consulting Session – One 30-minute marketing consulting session a month
Point of Sale Integration* (Up to 300 orders a month)
1 Cornerstone theme update per year (Epic will merge your website's custom code with the latest BigCommerce code)
Custom graphic art for website, email, social media
Custom website design, content updates, and creation
Star Care
Pro
Most Popular
Team of experienced WordPress Experts at your fingertips
Unlimited email and phone support with replies within 4 work-day hours. Support includes WordPress website help, graphic and content updates the client provides, help with adding new WordPress features and website plugin setup and installation help.
WordPress Training – Up to 2 hours of training over phone or online each month
Online marketing and eCommerce consulting Session – One 30-minute marketing consulting session a month
Custom graphic art for website, email, social media – 1 digital image a month.
Custom website design, content updates, and creation
Star Care
PREMIUM
Best for Medium Businesses
Unlimited email and phone support with replies within 2 work-day hours. Support includes BigCommerce website help, graphic and content updates the client provides, help with adding new BigCommerce features and website plugin setup and installation help.
BigCommerce Training – Up to 3 hours of training over phone or online each month
Online marketing and eCommerce consulting Session – One 30-minute marketing consulting session a month
Point of Sale Integration* (1000 to 3000 orders each month)
1 Cornerstone theme update per year (Epic will merge your website's custom code with the latest BigCommerce code)
Custom graphic art for website, email, social media – 2 digital images a month.
Custom website design, content updates, and creation – 2 hours of a month.
Star Care
ENTERPRISE
Best for Large Businesses
Team of experienced BigCommerce Experts at your fingertips
Unlimited email and phone support with replies within 1 work-day hours. Support includes BigCommerce website help, graphic and content updates the client provides, help with adding new BigCommerce features and website plugin setup and installation help.
BigCommerce Training – Up to 4 hours of training over phone or online each month
Online marketing and eCommerce consulting Session – One 1 hour marketing consulting session a month
Point of Sale Integration* (Over 3000 to 7000 orders each month)
Anything over 7000 orders a month the price is increased to $499 a month
1 Cornerstone theme update per year (Epic will merge your website's custom code with the latest BigCommerce code)
Custom graphic art for website, email, social media – 4 digital images a month.
Custom website design, content updates, and creation – 4 hours of a month.
Bundle & Save with epicComplete
Frequently Asked Questions
If your company uses BigCommerce or WordPress and would like a higher level of support, we can help. A Star Care support plan isn’t just about being able to answer questions and fix bugs. On a Star Care support plan you will have access to your own website experts. Our experts can help with everyday website questions, creating new graphic art, website training as well as someone who can guide you, walk you through new features and fix up any minor issues with your online business.