Website Support
The best personalised support for companies who use BigCommerce and WordPress.
Focus less on your website and more on your business. Enjoy the peace of mind you get when your company uses Epic’s Website Support .
Focus Less on Your Website and More on Your Business
If your company uses BigCommerce or WordPress and would like a higher level of support, we can help. A Website Support plan isn’t just about being able to answer questions and fix bugs.
On a Website Support plan you will have access to your own website experts. Our experts can help with everyday website questions, creating new graphic art, website training as well as someone who can guide you, walk you through new features and fix up any minor issues with your online business.
Choose the Right Support Path
Reliable website support designed to save you time, reduce headaches, and keep your business moving.
BIGCOMMERCE SUPPORT
Need BigCommerce
Support?
Get expert BigCommerce help through epicComplete - our dedicated support solution for BigCommerce businesses.
WORDPRESS WEBSITE SUPPORT
Need WordPress
Website Support?
Our WordPress Website Support plans are listed below. Compare features and choose the best fit for your business.
See Plans Below
WordPress + Website Support = Peace of Mind
Epic’s Website Support offers better WordPress support and website care.
Website Support
Plus
Best for Small Businesses
Team of experienced WordPress Experts at your fingertips
Unlimited email support with responses within 8 work-day hours
WordPress website help and ongoing support
Graphic/content updates provided by you, plus plugin setup and feature additions
WordPress Training - Up to 1 hours of training over phone or online each month
Online marketing and eCommerce consulting Session - One 30-minute marketing consulting session a month
Website Support
Pro
Most Popular
Team of experienced WordPress Experts at your fingertips
Unlimited email and phone support with responses within 4 work-day hours
WordPress website help and ongoing support
Graphic/content updates provided by you, plus plugin setup and feature additions
WordPress Training - Up to 2 hours of training over phone or online each month
Online marketing and eCommerce consulting Session - One 30-minute marketing consulting session a month
Custom graphic art for website, email, social media - 1 digital image a month.
Website Support
Premium
Best for Medium Businesses
Team of experienced WordPress Experts at your fingertips
Unlimited email and phone support with responses within 2 work-day hours
WordPress website help and ongoing support
Graphic/content updates provided by you, plus plugin setup and feature additions
WordPress Training - Up to 3 hours of training over phone or online each month
Online marketing and eCommerce consulting Session - One 30-minute marketing consulting session a month
Custom graphic art for website, email, social media - 2 digital images a month.
Custom website design, content updates, and creation - 2 hours of a month.
Website Support
enterprise
Best for Medium Businesses
Team of experienced WordPress Experts at your fingertips
Unlimited email and phone support with responses within 1 work-day hour
WordPress website help and ongoing support
Graphic/content updates provided by you, plus plugin setup and feature additions
WordPress Training - Up to 4 hours of training over phone or online each month
Online marketing and eCommerce consulting Session - One 1 hour marketing consulting session a month
Custom graphic art for website, email, social media - 4 digital images a month.
Custom website design, content updates, and creation - 4 hours of a month.
Frequently Asked Questions
Wanted All? Support, Themes, and All Apps - Check Out epicComplete
Get full access to epicComplete with no contracts. Work with our team, use our apps and themes, and see the value for yourself - risk-free.
epicComplete is:
The prefect BigCommerce service for businesses who need a better, more personalized, support experience as well a set of great web apps that give you more control of your website as well as make more money online.